Frequently Asked Questions
Online Order FAQs
Q: How do I place an order?
To get started you will need to create an account. Once your account is approved (typically 1-2 business days) you will receive an email notification. After logging in you will be able to navigate the site and add items to your cart.
Q: How long will it take to process my order?
Your order will be processed and shipped within two business days of requested ship date at time of checkout. This may also vary based on product availability and any credit approvals that may be needed.
Q: Where can I get tracking information for my order?
Once your order has been processed you will receive an email containing all shipping information. You can also find tracking information in the My Orders section of your Account Dashboard or use the Track My Order page.
Q: Who do I contact if I have a question regarding my order?
Please contact our Customer Care team at 1-800-800-1819 x 1455 or use the Contact Us form.
Q: I am in the middle of an order but don’t have time to complete it what can I do?
Just use the ‘Save Cart’ function and it will save everything you have so far. When you are ready to complete your order just open the saved cart and continue shopping.
Q: I know what I want to order how can I do it quickly?
Use our ‘Quick Order’ function located on the main page. You can upload an Excel file or type the item number into the search bar.
Q: Why should I sign-up for the Woodstream Partner Portal enewsletter?
The Woodstream Partner Portal eNewsletter provides information and tips specific to your interests.
Also, by signing-up for the Woodstream Partner Portal eNewsletter, you will be among the first to know about special offers, new product launches and more!
Q: Will my inbox be hit with a ton of junk mail?
Never. If you're ever unhappy with the frequency of our emails, you can unsubscribe immediately from our mailing list.
Q: Can I opt-out of your enewsletter?
You can opt-out from all e-mail communications at any time by clicking on the "Unsubscribe" link at the bottom of our emails and also in your "My Account" profile if you have an account with us.
Q: What if I change my email address or sign up with the incorrect address?
Your e-mail address is used to identify you as an eNewsletter member. Therefore, your e-mail address cannot be changed.
If the e-mail address that you used to sign-up as an eNewsletter member is incorrect, you will need to sign-up again with a correct address. Please note that this will be recognized as a separate newsletter subscription.